Returns & Exchanges
At Organic Mandya, we are committed to providing you with the freshest chemical-free produce and groceries. Due to the perishable nature of our products, we offer a hassle-free replacement or refund policy for any items that do not meet our quality standards upon delivery.
Inspect Goods
Please check your items immediately upon delivery for any signs of damage, spoilage, or incorrect quantities.
Report Issues
Contact our customer support team within 24 hours of delivery via email or phone, providing your order number and clear photographs of the product in question.
Verification
Our quality control team will review your request and the provided images to verify the issue against our organic certification standards.
Resolution
Once approved, we will initiate a full refund to your original payment method or schedule a replacement delivery at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing